For Investors
Ongoing Property Management Services Offered
We offer the following services to our clients as part of the ongoing management of their investment property.
- Advertising and property inspections to prospective tenants
- New tenant screening and feedback to the owner
- Entry inspections
- Routine Inspections
- All aspects of financials and trust accounting including EOFY statements
- Payment of invoices, rates, water bills, insurances, body corporate rates etc
- Rent collection and arrears management when required
- Serving of Notices to tenants and follow through where required
- Repairs and maintenance
- Exit inspections
- Tenant advice and general correspondence and
- Owner advice and general correspondence.
Our Difference
What you can expect when you engage Alumuna as your Property Manager...
- Deal with the business owner not a BDM or ever-changing staff members
It is rare that the owner of the agency is hands on in the property management side of the business.
With staff turnover (the average time a property manager stays in a job is 9 months) comes changes in procedures and ways of doing things which often causes continued disruption to the department itself. This can lead to unhappy staff then turnover which can creates knowledge gaps in the team.
As the owner of Alumuna, Beth Thomas has years of experience and is and hands on with Property Management specifically. All procedures, checklists, marketing material and risk management procedures have been tailored and implemented by her with the long term and holistic direction of the business and clients in mind.
When you sign up with Alumuna Property, you will deal with Beth directly and not a Business Development Manager (BDM) as with a lot of other agencies. A BDM’s job is to sign up new rental properties and receive commission for doing so. Many BDM's are not experienced in property management, often make promises that cannot be kept, and fail to communicate effectively with the actual Property Manager who will manage the property ongoing. The handover can be messy and incomplete and in some instances, important information is not gathered by the BDM and important conversations not had in the early stages of sign up.
Dealing with the hands-on business owner from the start ensures that you are dealing with an experienced professional with a long-term vested interest in you and your investment property.
- Education
In Australia, property is a well-known way to build wealth. Beth has dealt with investors who have bought the wrong type of investment property and suffered the stress and consequence that comes along with that. This type of experience can be enough to put people off the opportunity of property investing all together.
One of Beth's motivations as the founder of Alumuna Property is to help educate people along the way as they invest in property. Alumuna does not want to just manage the property but also pass relevant knowledge on to its clients.
Beth is a big believer in ongoing education which helps lower risk. Beth has always completed study alongside her work and is currently studying a Bachelor of Property Economics / Bachelor of Laws at university. As well as experience gained over time, Beth completed her Diploma in Property Services (Agency Management) in 2018, she reads books, listens to podcasts, has renovated her own properties, dealt with multiple lenders to get the required finance outcomes, and pays close attention to government initiatives, legislation changes and infrastructure spending so she can share this knowledge with her clients.
- Forward Thinking Advice
As a Property Manager and holistic thinker, Beth likes to get to know her clients and understand their investment goals to ensure that this is considered when giving advice or feedback on the property and so it can be taken into consideration during all tenancy situations.
- Advice based on Risk and ROI
Investors invest because they want a return on their investment (ROI) and the ability to lower risk can make investing more appealing. Any advice given to our clients will be in conjunction with the owner’s investment goals and based on maximising the return on investment while attempting to minimise the cost and any risk of damage being done to the property. One of the most significant risks that an owner can be exposed to is legal liability, and we aim to minimise that risk as we manage the property and as we interact with the tenant.
- Human Focused
At Alumuna Property, as well as pursuing top financial results for our clients, we also view and interact with all our clients as human beings. Technology has significantly changed property management and while we utilise technology we still ensue that we interact as human beings through our communication styles and channels.
What Happens Next?
If you are interested in finding out more about Alumuna Property please get in touch with Beth via phone, email or text. You will be provided with our full Property Management Proposal and advice tailored to your specific situation.
To engage us as your Property Manager the first step is to sign the agency agreement which can be done electronically via docusign or in person where location allows. The agreement gives Alumuna authority to act on your behalf and either list the property for rent or notify your existing agent that we have been appointed as the new managing agent.
I don't yet have a tenant: If you don't have a tenant and are at the listing stage, the next step after the management agreement is signed is for us to list and advertise the property for rent. Further information about this process and costs associated with it can be found in our Property Management Proposal which is available upon request.
I already have a tenant: If you already have a tenant and an existing managing agent, once the management agreement is signed we will contact your existing agent. There is a 30 day notice period required to end your agreement with them and our notification will trigger that 30 days. About two weeks out from takeover, we will contact your tenant to advise them of the change and what they can expect when renting through Alumuna Property. Then on the takeover date we will obtain all of the relevant records from the old agent as well as keys, upload the details to our system and commence management of the property.
Get In Touch to Request a Property Management Proposal
To have a chat with Beth or to request a Property Management Proposal specific to your investment property, please get in touch with us below or via email, phone or text.